Privacy Policy

1. Scope

bloom Co., Ltd. ("we") handles personal information collected through bloom-vn.com and information entrusted to us for our services under this policy and applicable law.

2. Information we collect

We collect information needed for the relevant service, such as your name, company, role, contact details, address, quotation and order details, editing instructions, photographs, videos, other materials, and transaction or communication records. Information collected through use of the website is described under Analytics and Cookies.

3. Purposes

We use information to respond to requests, provide quotations and requested materials, process orders, edit and deliver materials, provide revisions, manage contracts and billing, prevent misuse, maintain website security, and handle privacy requests and complaints. Information submitted for recruitment is used for applicant communications, selection and hiring decisions. For other purposes, we provide the required explanation and obtain consent or take other steps required by law.

4. Entrusted materials

We use entrusted photographs, videos and instructions to fulfil the requested work. Consent to a service is not consent to use these materials for advertising, public examples or AI training. Separate use requires an explanation of its purpose and the permissions required. Please ensure you have the necessary authority or consent to provide materials relating to other people.

5. Contractors and third parties

We may engage contractors where necessary to deliver services, operate systems or store data. We set handling conditions and supervise them. We do not provide personal data to other third parties without consent unless applicable law permits it. An affiliated company is not automatically entitled to use your information for its own purposes.

6. Processing in Vietnam

Our photograph and video editing work is carried out at production locations in Vietnam. Photographs, videos and editing instructions needed to fulfil your request may be handled in Vietnam. For transfers of personal data outside Japan, we provide required information, obtain consent or take other measures required by applicable law. Please contact us below for inquiries about overseas processing.

7. Retention

We determine retention based on the period needed for the stated purpose, contractual obligations and legal retention requirements. When retention is no longer necessary, we delete the information or remove identifying information. Separately notified retention terms apply to entrusted materials where relevant.

8. Security

We take necessary and appropriate security measures according to the information handled and the nature of our work to prevent disclosure, loss or damage. When engaging contractors, we exercise necessary and appropriate supervision. Please contact us below for information about our security measures.

9. Analytics and Cookies

This website uses Google Analytics, a service provided by Google. Google Analytics uses cookies and similar technologies to collect and process information such as pages viewed, device and browser information, and website interactions. We use this information to understand website usage and improve our content and usability.
How Google handles data: https://policies.google.com/technologies/partner-sites?hl=en
Google Analytics opt-out: https://tools.google.com/dlpage/gaoptout?hl=en
You can also delete or refuse cookies through your browser settings.

10. Your requests

Subject to applicable law, you may request information about purposes, access, correction, deletion, restriction of use or third-party provision, or withdrawal of consent. Contact the channel below with your request and the information concerned. We explain any necessary identity verification and respond as required by law. If we cannot comply, we explain why.

11. Incidents

If a data incident occurs, we establish the facts, limit damage, investigate causes and prevent recurrence. We notify affected individuals and relevant authorities as required by applicable law.

12. Contact

bloom Co., Ltd.
Representative Director and President: Tsuyoshi Matsumoto
24-3 Shimonyu, Tomioka-shi, Gunma 370-2462, Japan
Privacy requests and complaints: https://bloom-vn.com/en/contact/
Please identify your request as a privacy matter.

13. Changes

We review this policy when practices or applicable law change and publish the revised policy here. Publication alone does not constitute consent to a change that requires consent.